Managed IT Services

Via our Melbourne-based Managed IT Services and for a low, affordable monthly fee, Danny Martin and the team pro-actively monitor and manage some or all of your IT environment, freeing you up to get on with running your business.

With our real-time IT monitoring systems, we will know of any problems before you do, and can remotely manage the solution without you having to even make a call.

We time and cost effectively deal with small issues before they become big issues that cause business interruption and loss of productivity.

Service Levels For Managed IT Services

A La Carte

Ideal for businesses with only one issue to be resolved, or you can pick and choose whatever service you require from any of the following:

Managed Anti-Virus
Patch or Update Management
Server / Workstation Backup
Spam Filtering
E-mail Archiving
Data Backup / Recovery
Performance / Capacity Monitoring

You only pay for what you use, no lock in contracts, cancel whenever you choose.

In most cases we can supply install, manage the solution, and provide reporting for the same cost as what you are paying now.

Proactive

This service will monitor network devices, servers and workstations, and will include most of the A La Carte services as required.

Not Included: Any incident resolution time, or moves, adds, changes (project work) as these are charged for separately, at an agreed hourly rate.

See the table below for inclusions and exclusions.

Fully Managed

This service will include everything in the proactive management suite but has the advantage that all remediation of issues is included in the monthly charge.

This is a great option for a business seeking a Fixed Cost IT program.

Not included: Moves, adds, changes (project work) as these are charged for separately, at an agreed hourly rate.

The following table outlines inclusions at each Service Level

Function	A La Carte	Proactive	Fully Managed
Live Monitoring	Optional
Managed Antivirus	Optional
Patch/Update Management	Optional
Spam Filtering	Optional
Scheduled Preventative Maintenance	Optional
Network Maintenance	Optional
Asset Management	Optional
Data Backup / Recovery	Optional
Performance / Capacity Monitoring	Optional
Device Optimisation	Optional
Server / Workstation Backup	Optional	Optional	Optional
E-Mail Archiving	Optional
End User Support (Help Desk)
Free Onsite & Remote Support
Moves / Adds / Changes
Project Work
Upgrades & Hardware
Reduced Hourly Rate For Billable Work